Privacy Policy

Last updated: September 27, 2025

Introduction

Your privacy is important to us. This privacy policy explains how Renotrend ("we," "our," or "us") collects, uses, and protects your information when you use our website, web application, iPad application, and AI Facade services.

Information We Collect

Personal Information

  • Contact Information: Name, email address, phone number when you contact us through forms
  • Account Information: If you create an account, we collect username, email, and profile information
  • Communication Records: Messages, support requests, and feedback you send to us

Usage Information

  • Device Information: IP address, browser type, operating system, device type
  • Usage Analytics: Pages visited, features used, time spent, click patterns
  • Performance Data: App crashes, errors, and technical diagnostics

User Content

  • Design Projects: Photos you upload, design configurations, saved projects
  • AI Processing: Images processed through our AI Facade service
  • User Feedback: Reviews, ratings, and comments you provide

How We Use Your Information

  • Service Delivery: Provide and improve our facade design tools
  • Communication: Respond to inquiries and provide customer support
  • Personalization: Customize your experience and remember preferences
  • Analytics: Understand usage patterns to improve our services
  • Marketing: Send updates about new features with your consent
  • Legal Compliance: Meet legal obligations and protect our rights

Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

  • Service Providers: Third-party vendors who help us operate our services
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • Consent: When you explicitly agree to sharing

Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure cloud infrastructure and hosting

Your Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Withdraw Consent: Revoke consent for marketing communications

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and features
  • Improve security and prevent fraud

You can control cookies through your browser settings.

Third-Party Services

Our services may integrate with third-party providers:

  • Netlify: Website hosting and form processing
  • Analytics Providers: Website usage analysis
  • Cloud Services: Data storage and processing
  • Payment Processors: For paid services

These services have their own privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date above.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: